The Clinical Director maintains responsibility for providing clinical leadership at the Public Housing locations of Greater Portland Health (GPH), as well as providing high-quality primary care services to patients of all ages.
Direct Reports: Medical providers at the Public Housing locations
ESSENTIAL JOB FUNCTIONS:*
Direct Clinical Care -0.80 FTE
• Provide direct patient care under the tenants of the GPH Offer Letter.
• Provide diagnoses, treatment and/or proper referrals while maintaining expected medical standards.
• Recommend diagnostic or therapeutic interventions with attention to safety, cost, invasiveness, simplicity, acceptability, adherence, and efficacy.
• Prescribe medications based on efficacy, safety, and cost as legally authorized.
• Evaluate patients in a timely and courteous manner.
• Appropriately document medical care in electronic medical record and close medical visits within 72 hours.
• Work collegially with other medical disciplines/mid-level providers, including sharing patient care and after-hours call.
• Contribute to the training and proficiencies of clinical personnel, including medical students and residents.
• Function as an advocate for patients, particularly those with fewer economic and social resources.
• Educate patients about self-management of acute or chronic illnesses, tailoring instructions to patients’ individual circumstances.
• Analyze and interpret patients’ histories, symptoms, physical findings, or diagnostic information to develop appropriate diagnoses.
• Diagnose or treat acute health care problems such as illnesses, infections, or injuries.
Performance Improvement – 0.10 FTE
• Participate in quality improvement programs that will assure that patients receive quality care in the office and from other providers of health care services, using peer review, audits of medical records, grievances and other mechanisms as appropriate.
• Participate on quality improvement committees and the patient advisory council as requested by the CMO.
• Actively identify practice improvement opportunities and implement process improvement plans under the direction of the CMO regarding the entire patient care experience.
• Serve as clinical lead for Patient Centered Medical Home Recognition for the Public Housing locations.
• Develop and track quality metrics for the Public Housing locations.
• Coordinate to assure completion of daily huddles for administrative and clinical areas.
• Complete assessment of annual/critical competencies during the annual review period.
• Provide in-service education to staff in formally qualified areas of expertise and as directed by CMO.
• Assist the CMO with implementing improvement strategies based upon patient satisfaction survey results.
Administrative – 0.10 FTE
• Assist the CMO with implementing and monitoring the practice model of care transformation.
• Work with the CMO and leadership team on program expansion.
• Oversee all medical services at the Public Housing locations.
• Routinely ‘check-in’ with all providers providing services in the Public Housing locations and provide the opportunity for providers to voice concerns or ask questions.
• Assist in establishing and maintaining effective communication and relay information between providers, clerical and clinical staff, patients, and the practice.
• Respond to patient complaints that occur in the practices immediately, if possible, or within 24 hours of receipt of complaint either in person or via telephone.
• Implement formal service recovery steps in addressing all patient complaints.
• Take the lead on organizational initiatives as assigned by the CMO.
• Perform other duties as assigned.
• Support and show gratitude to all coworkers.
• Agree to ask for help when needed and ask questions to learn; be willing to grow in your role and position at Greater Portland Health (GPH).
• Be part of the solution.
• Believe and participate in change and be willing to engage in improvement process.
• Model effective teamwork and collaborative communication.
• Provide respectful feedback (in a private setting) when encountering conflicts; ask for help from supervisor as needed.
• Understand and value that everyone’s role is important and contributes to the whole organization.
• Be willing to learn, cross train, and share knowledge.
• Model positivity.
• Understand body language matters.
• Forgive and learn from failure.
• Agree to be flexible and adapt to organizational changes.
• Be mindful of challenges and burdens other colleagues may be facing and be kind.
• Honor and appreciate all forms of diversity.
• Address issues in the moment in a respectful and, if necessary, confidential way and encourage the team to do the same.
• Provide mentoring and coaching.
• Model a team-oriented environment that supports one another.
• Facilitate team building – incorporate team into decision-making process.
• Encourage a trusting environment.
• Facilitate effective communication with team members.
• Lead and model a positive solution-oriented approach.
• Acknowledge mistakes; own mistakes and take responsibility for your team.
• Recognize team members’ abilities, accomplishments and opportunities for professional growth.
• Trust other managers to address issues in the moment even with individuals who are not on their team.
• Remind team members of expectations on a regular basis.
• Convey consistent messages across all locations.
• Provide appropriate supervision to your team.
EDUCATION, EXPERIENCE AND KNOWLEDGE QUALIFICATIONS:
• Graduate of an accredited medical school, nurse practitioner school or physician assistant program with a valid Maine State license to practice medicine and a valid DEA number.
• For physicians, Board Certification by the appropriate Board of Medicine within three (3) years of completing a residency program required.
• Knowledge of the principles and practice of primary care medicine and preventive medicine.
• Knowledge of the state and federal laws pertaining to medicine and to community health centers.
• Knowledge of the structure and function of community health centers.
• Be able to be credentialed at assigned hospitals and contractible on GPH insurance plans.
• Must not be excluded from participation in federal health care programs.
• Maintain licensure and CME requirements.
SKILLS AND ABILITIES QUALIFICATIONS AND OTHER REQUIREMENTS:
• Proven abilities in consensus building, decision making, communications, and problem solving.
• Ability to take corrective action with peers on issues of quality, service delivery, and utilization.
• Proven ability to contribute to, understand, communicate, and embody the vision of a vertically and horizontally integrated system of health care.
• Must have demonstrated leadership abilities to successfully direct the medical activities of the practice.
• Must have the desire to serve.
WORKING CONDITIONS/PHYSICAL DEMANDS:
• Frequent exposure to communicable diseases, toxic substances, medicinal preparations and other conditions common to a medical practice setting.
• Normal medical office environment.
• Involves frequent contact with staff, patients and the public.
• Work may be stressful at times. Contact may involve dealing with people who are angry or upset.
• Working extended hours may be required as needed.
• Requires prolonged sitting, standing, walking, bending, stooping, kneeling, crouching, stretching, and climbing stairs.
• Requires hand-eye coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment.
• Vision must be correctable to 20/20 and hearing must be in normal range for telephone contacts.
• Occasionally requires some lifting up to 30 pounds.